FAQS

PRODUCT

Both compounds are vitamin C. L-ascorbic acid is the purest form of vitamin C and is very effective but can be very unstable. It oxidizes when exposed to heat or sunlight and sometimes causes irritation in the skin. Sodium ascorbyl phosphate (SAP) is a derivative of L-ascorbic acid and is much more stable, and in return gentler on your skin. Because of its stability, it is more effective on your skin. Studies have shown SAP is also a great acne fighting agent.

We use 5% of sodium ascorbyl phosphate in our Elite Glow Serum. Keep in mind, the percentage for effectiveness is different for various forms of vitamin C, and therefore cannot be compared just on a percentage basis. The effectiveness our serum would be equivalent to a 10-15% L-ascorbic acid serum.

Cleanse, tone, treat (Elite Glow Serum), moisturize. In that order! Your moisturizer can be a sunscreen or a moisturizer with sunscreen. Never skip your sunscreen! You can also use the Elite Glow Serum in the AM or PM.

To get the best results with any product, is to apply it with attention and intention! We typically rush through out the day. But take your time when applying skincare and really massage it into your skin for best results!

We give you 40ml of serum, more than the usual 30ml. Our product should last you 8-10 weeks of usage. The shelf life of our product unopened, is 18-24 months. Once the product is opened, the shelf life 12 months.

Avoid keeping your product in direct sunlight or heated areas to preserve for the maximum time. Each product comes in a custom hand-made African fabric bag to help preserve your product. The bag is also great to store small personal items in!

IMPORTANT DISCLAIMER: Akuwa Skincare products are not intended to diagnose, cure, mitigate, prevent, or treat any disease or health condition; and products are not to be considered Medical Treatments.

Yes, our Elite Glow Serum works great on all skin types and plays well with other products.

ORDERS & RETURNS

- Akuwa Skincare currently only ships in the US.


- Please allow 2-3 business days for us to process your order in addition to the shipping time. 

- If an order is not able to be delivered due to customer error or wrong address, Akuwa will make one attempt to get an accurate address.

- Akuwa accepts exchanges within 10 days of receipt of product. To be eligible for an exchange, your product must be in the original packaging unopened with seal intact.


- Akuwa offers store credit or an exchange if you are unsatisfied with your product. Once your item is received and inspected, you will be notified via email, that your returned product was received. We will also notify you of the approval or rejection of your refund/exchange. Upon approval a unique code or new item will be sent within 5-7 days.

- Akuwa will replace orders if they are damaged. To process an exchange on damaged orders, please send us an email at info@Akuwaskincare.com, with the subject line “Damaged”.


- Customers are responsible for shipping costs on returned items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.